About Bath Xpert
Who is Bath Xpert?
Bath Xpert is a trusted provider of premium bathroom solutions, offering a wide range of products including basin spares, bathroom furniture packs, designer radiators, and more. We cater to homeowners, interior designers, and contractors globally.
Where is Bath Xpert located?
Our company is located at 28 Fitzwilliam St, Sheffield, GB S6R 4PE.
Product Information
What types of products does Bath Xpert offer?
We offer a variety of bathroom products including basin spares, bathroom furniture packs, designer radiators, modern freestanding baths, shower enclosure spares, shower spares, tap spares, toilet spares, traditional shower valves, vanity unit spares, and wall-hung basins.
Are the products suitable for global customers?
Yes, our products are available globally, excluding some remote areas in Asia and other regions.
Delivery Information
What are the delivery options available?
We offer two delivery options:
- Standard Shipping: Delivered via DHL or FedEx within 10-15 days after dispatch. Shipping fee is £12.95.
- Free Shipping: Available for orders over £50, delivered via EMS within 15-25 days after dispatch.
How long does it take to process an order?
Orders are processed within 1-2 business days.
Do you deliver to remote areas?
We deliver globally, but some remote areas in Asia and other regions may be excluded.
Payment Information
What payment methods are accepted?
We accept Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.
Returns and Refunds
What is your returns policy?
If you are not satisfied with your purchase, you can return the items within 15 days of receipt for a hassle-free refund.
How do I initiate a return?
Please contact our customer service team at [email protected] to initiate a return. We will guide you through the process.
Customer Support
How can I contact customer support?
You can reach our customer service team via email at [email protected]. We are here to assist you with any queries or concerns.
What are your customer support hours?
Our customer support team is available during standard business hours, Monday to Friday, 9 AM to 5 PM GMT.
Account Management
How do I create an account?
You can create an account during the checkout process or by visiting the ‘My Account’ section on our website.
Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number to monitor your shipment.
Thank you for choosing Bath Xpert. We are committed to providing you with premium bathroom products and exceptional service. If you have any further questions, please do not hesitate to contact us.