At Bath Xpert, we strive to ensure that you are completely satisfied with your purchase. However, if you need to return or exchange an item, we are here to help. Please review our policy below for detailed information on how to proceed.

Return & Exchange Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return or exchange, your item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items are non-returnable and non-exchangeable (see below for details).

Non-Returnable & Non-Exchangeable Items

Based on our product offerings, the following items cannot be returned or exchanged:

  • Bathroom Furniture Packs
  • Designer Radiators
  • Modern Freestanding Baths

These items are excluded due to their custom nature and the difficulty in reselling them once they have been ordered.

Return & Exchange Process

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number and details of the item you wish to return or exchange. Please include the reason for the return or exchange.
  2. Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your item.
  3. Package Your Item: Securely package the item in its original packaging, including all accessories and documentation. Attach the RMA number to the outside of the package.
  4. Ship Your Item: Send the package to the address provided in the instructions. We recommend using a trackable shipping service to ensure the item reaches us safely.
  5. Confirmation: Once we receive and inspect your item, we will notify you of the approval or rejection of your return or exchange. If approved, we will process your refund or send out the replacement item.

Refund Process

Refunds will be processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable.

Exchange Process

If you are requesting an exchange, we will ship the replacement item once the returned item is received and inspected. Shipping costs for the replacement item will be covered by us.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order # [Your Order Number]

Body:

Dear Bath Xpert Team,

I would like to request a return/exchange for the following item(s) from my order # [Your Order Number]:

  • Item Name: [Item Name]
  • Reason for Return/Exchange: [Reason]

Please provide me with the necessary instructions to proceed.

Thank you,

[Your Full Name] [Your Contact Information]

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact us at [email protected] or call us at [Your Phone Number].

Thank you for choosing Bath Xpert. We appreciate your business and are committed to providing you with the best possible service.