1. Introduction

Welcome to Bath Xpert! These Terms and Conditions govern your use of our website, bathxpert.com, and the purchase of products from us. By accessing our site and making a purchase, you agree to these terms. Please read them carefully.

2. User Obligations and Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information during the registration and checkout process.
  • Use the website and its content for lawful purposes only.
  • Not engage in any activity that could harm the website or its users.
  • Comply with all applicable laws and regulations.

3. Product and Service Description

We offer a variety of bathroom products, including but not limited to:

  • Basin Spares
  • Bathroom Furniture Packs
  • Designer Radiators
  • Modern Freestanding Baths
  • Shower Enclosure Spares
  • Tap Spares
  • Toilet Spares
  • Traditional Shower Valves
  • Vanity Unit Spares
  • Wall Hung Basins

All products are described as accurately as possible. However, slight variations in color or design may occur due to screen settings and lighting conditions.

4. Order and Payment Terms

Orders are processed within 1-2 business days after payment confirmation. We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Shipping options include:

  • Standard Shipping: £12.95 via DHL or FedEx, delivered in 10-15 business days.
  • Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days.

We ship globally, excluding certain areas in Asia and remote regions. Please contact us at [email protected] for any shipping inquiries.

5. Returns and Exchanges

We accept returns and exchanges within 15 days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition as when you received it. Non-returnable and non-exchangeable items include:

  • Bathroom Furniture Packs
  • Designer Radiators
  • Modern Freestanding Baths

For the return or exchange process, please follow these steps:

  1. Contact us at [email protected] with your order number and details of the item.
  2. Receive a Return Merchandise Authorization (RMA) number and instructions.
  3. Package the item securely in its original packaging and attach the RMA number.
  4. Ship the package to the provided address using a trackable service.
  5. Once received and inspected, we will notify you of the approval or rejection of your return or exchange.

Refunds will be processed within 5-7 business days after we receive and inspect the returned item. Shipping costs are non-refundable.

6. Intellectual Property

All content on the Bath Xpert website, including text, graphics, logos, images, and software, is the property of Bath Xpert and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

7. Limitation of Liability

Bath Xpert is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the maximum extent permitted by law.

8. Contact Information

If you have any questions or need further assistance, please contact us at:

Email: [email protected]

Phone: [Your Phone Number]

Address: 28 Fitzwilliam St, Sheffield, GB S6R 4PE

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

10. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website after any changes constitutes your acceptance of the new terms.